Job Title: IT Support Specialist
Job ID: A3A3
Location: United States (Remote)
Job Type: Full-time, Remote
JobMintPro is excited to announce an opening for a talented and motivated IT Support Specialist to join a dynamic and growing team. We are acting as the hiring partner for this excellent opportunity.
Role Summary:
We are looking for a tech-savvy and customer-oriented IT Support Specialist. The ideal candidate will be a subject matter expert on the company's platform, providing high-level technical support and contributing to the development of internal tools that empower our customer-facing teams.
Key Responsibilities 📋:
- Become an expert on our platform to build and improve internal support tools.
- Act as a key escalation point for complex technical issues, providing direct support when necessary.
- Use database queries to troubleshoot problems and deliver data-driven insights.
- Work with the engineering team to support API integrations and develop custom tools.
- Analyze support patterns to find opportunities for tooling improvements and work reduction.
- Create and improve internal dashboards, automation scripts, and troubleshooting utilities.
- Document all findings and add to the team's knowledge base.
Qualifications 💻:
- 1-3 years of experience in a technical support or similar role.
- Proficiency in scripting or programming languages.
- Strong knowledge of APIs and experience with tools like Postman.
- Understanding of front-end technologies (HTML, JavaScript, CSS).
- Familiarity with DNS, SPF, DKIM, DMARC, and email deliverability.
- A passion for building tools, automation, and improving efficiency.
- Excellent analytical and communication skills.
- Ability to thrive in a fast-paced, collaborative environment.
Nice-to-Have Skills 👍:
- Experience with SQL (e.g., PostgreSQL or MySQL).
- Knowledge of Elasticsearch or other NoSQL databases.
- Experience with email, push, or SMS platforms.
- Familiarity with Jira or Zendesk.
- Experience with APM tools like Datadog.
Salary and Benefits 💰:
The estimated salary for this position ranges from $82,000 to $90,000 USD per year. We offer a comprehensive benefits package, including:
- Health, dental, and vision insurance
- Generous paid time off
- 401(k) retirement plan
- Professional development opportunities
- Remote work flexibility
Note: This job post will be archived as soon as the position is filled. If you are seeing this, there's a good chance the position is still open, and we encourage you to apply.
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