Remote Customer Service Representative Job – Salary ₹3.6L–₹5.5L | JobMintPro

Remote Customer Service Representative Job – Salary ₹3.6L–₹5.5L | JobMintPro

Remote Customer Service Representative

Job ID: JMP90359

Role Overview

The Customer Service Representative is responsible for assisting customers with product or service related questions, resolving issues and ensuring a positive customer experience. This remote role requires strong communication skills and the ability to manage customer interactions effectively.

Key Responsibilities

  • Respond to customer inquiries via phone or digital channels
  • Resolve service requests and complaints efficiently
  • Provide accurate information about products or services
  • Maintain records of customer interactions
  • Escalate complex issues to appropriate departments
  • Ensure high levels of customer satisfaction
  • Follow customer support guidelines and scripts

Required Skills

  • 1–3 years experience in customer support or service roles
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities
  • Ability to manage multiple customer interactions
  • Basic computer and CRM knowledge
  • Ability to work independently in a remote environment

Preferred Qualifications

  • Bachelor’s degree in any discipline
  • Experience in customer service or call center roles
  • Familiarity with CRM or helpdesk software

Working Hours

Monday – Friday | 10:00 AM – 6:30 PM IST (Remote)

Compensation and Benefits

  • Annual salary range ₹3,60,000 – ₹5,50,000
  • Performance incentives
  • Work from home flexibility
  • Internet allowance for remote work
  • Career development opportunities

Company Base Location

EON Free Zone Business Park
Kharadi
Pune, Maharashtra 411014
India

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